Frequently Asked Questions
FAQ
• Where is Anyavee Ao Nang Bay Resort located ?
The resort is situated at 31/3 Moo 2, Aonang, Muang, Krabi 81180, Thailand — right in the heart of Ao Nang, one of Krabi’s most popular beach destinations. Ao Nang Beach and the famous Ao Nang promenade with restaurants, shops, and boat piers are just a short walk away.
• How far is the resort from Krabi International Airport ?
Krabi International Airport is approximately 25–30 km from the resort, which typically takes 30–45 minutes by car depending on traffic. We recommend arranging a taxi or private transfer in advance. The resort can assist with transfer recommendations upon request.
• What room types are available ?
The resort offers a variety of room categories to suit different needs:
- Standard Room — Comfortable and well-equipped for couples or solo travelers
- Deluxe Pool View Room — Upgraded amenities with views of the pool area
- Deluxe Suite — Spacious suite ideal for those seeking extra comfort
All rooms include air-conditioning, private bathroom, flat-screen TV, minibar, and WiFi. Check the hotel website or booking platforms for current rates and availability.
• What facilities does the resort offer ?
Guests enjoy a wide range of facilities on site:
- Swimming pool
- On-site restaurant and breakfast service
- 24-hour front desk
- Free WiFi throughout the property
- Tour desk for excursions and island-hopping
- Laundry service
- Airport/transfer arrangement
The resort is close to Ao Nang Beach, local restaurants, and boat piers for day trips to Railay Beach, Phi Phi Islands, and the 4 Islands
• What is the best time to visit Ao Nang ?
High Season (November – April): Best weather — sunny skies, calm seas, ideal for beach activities and island trips. Rates are higher and booking in advance is strongly recommended.
Green Season (May – October): Occasional rain, but lush scenery and fewer crowds. Rates are more affordable and many activities are still available. Some boat routes may be limited during heavy swells
• Is the resort family-friendly? Are children welcome ?
Yes, the resort welcomes families with children. Family rooms or connecting rooms may be available upon request
— please contact the resort in advance to confirm. The pool and surrounding area are suitable for families, and Ao Nang itself has many family-friendly activities such as kayaking, elephant trekking, and island tours.
• What is the cancellation policy ?
Cancellation policies vary depending on the rate type and booking channel (hotel website, Booking.com, Agoda, Traveloka, or Trip.com). Non-refundable rates offer lower prices but cannot be cancelled. Flexible rates typically allow cancellation up to 24–48 hours before check-in without penalty. Always review the specific cancellation terms at the time of booking. For direct bookings, contact the hotel directly for flexibility.
• What are the check-in and check-out times ?
Check-in: From 14:00 (2:00 PM)
Check-out: By 12:00 (12:00 PM)
Early check-in and late check-out may be available depending on room availability — please contact the resort at least 48 hours before arrival to request. Additional charges may apply. Luggage storage is available for guests arriving before their room is ready.
• Is a security deposit required at check-in ?
Yes, a security deposit is typically required at check-in to cover incidentals. This is usually collected as a credit card pre-authorization or a cash deposit. The amount varies — guests should be prepared with approximately 2,000–3,000 THB or equivalent. The deposit is fully refunded upon check-out provided no damages or outstanding charges remain.
• What payment methods are accepted ?
The resort accepts major credit and debit cards including Visa, Mastercard, and UnionPay. Cash payments in Thai Baht (THB) are also accepted. Please note that there may be no ATM directly on the resort property — the nearest ATMs and currency exchange counters are available in the Ao Nang town area, a short walk or ride away.
• How do I arrange airport transfer ?
Airport and pier transfers are not automatically included but can be arranged through the resort or local taxi services. Please contact the hotel at least 24–48 hours before your arrival to coordinate a pickup. Provide your flight number and arrival time. Taxis are also available at Krabi Airport — confirm the fare before departing (typically 500–700 THB to Ao Nang).
• How do I make a special request (honeymoon, birthday, dietary) ?
Special requests such as room decorations, flower arrangements, birthday cakes, or specific dietary requirements should be communicated at least 48–72 hours before check-in. Contact the resort directly by phone or email to ensure your request can be accommodated. Note that some requests may be subject to additional charges.
• Is WiFi available and is it free ?
Yes, free WiFi is available throughout the resort, including in guest rooms and common areas. No password is typically required in public areas — the front desk will provide room WiFi details upon check-in.
• Are pets allowed at the resort ?
Pets are generally not allowed at the resort to maintain a comfortable environment for all guests. If you have specific requirements, please contact the resort directly before booking to confirm their current policy.
• Is breakfast included? What dining options are available ?
Breakfast inclusion depends on your rate type — many rates listed on booking platforms are “Bed & Breakfast” (BB), meaning breakfast is included. Check your booking confirmation to confirm. The resort’s on-site restaurant serves Thai and international cuisine. The Ao Nang promenade nearby also offers a wide variety of restaurants, cafés, and street food options.