Yes, the resort welcomes families with children. Family rooms or connecting rooms may be available upon request
— please contact the resort in advance to confirm. The pool and surrounding area are suitable for families, and Ao Nang itself has many family-friendly activities such as kayaking, elephant trekking, and island tours.

Cancellation policies vary depending on the rate type and booking channel (hotel website, Booking.com, Agoda, Traveloka, or Trip.com). Non-refundable rates offer lower prices but cannot be cancelled. Flexible rates typically allow cancellation up to 24–48 hours before check-in without penalty. Always review the specific cancellation terms at the time of booking. For direct bookings, contact the hotel directly for flexibility.

Check-in: From 14:00 (2:00 PM)
Check-out: By 12:00 (12:00 PM)

Early check-in and late check-out may be available depending on room availability — please contact the resort at least 48 hours before arrival to request. Additional charges may apply. Luggage storage is available for guests arriving before their room is ready.

Yes, a security deposit is typically required at check-in to cover incidentals. This is usually collected as a credit card pre-authorization or a cash deposit. The amount varies — guests should be prepared with approximately 2,000–3,000 THB or equivalent. The deposit is fully refunded upon check-out provided no damages or outstanding charges remain.

The resort accepts major credit and debit cards including Visa, Mastercard, and UnionPay. Cash payments in Thai Baht (THB) are also accepted. Please note that there may be no ATM directly on the resort property — the nearest ATMs and currency exchange counters are available in the Ao Nang town area, a short walk or ride away.

Airport and pier transfers are not automatically included but can be arranged through the resort or local taxi services. Please contact the hotel at least 24–48 hours before your arrival to coordinate a pickup. Provide your flight number and arrival time. Taxis are also available at Krabi Airport — confirm the fare before departing (typically 500–700 THB to Ao Nang).

Special requests such as room decorations, flower arrangements, birthday cakes, or specific dietary requirements should be communicated at least 48–72 hours before check-in. Contact the resort directly by phone or email to ensure your request can be accommodated. Note that some requests may be subject to additional charges.

Yes, free WiFi is available throughout the resort, including in guest rooms and common areas. No password is typically required in public areas — the front desk will provide room WiFi details upon check-in.

Pets are generally not allowed at the resort to maintain a comfortable environment for all guests. If you have specific requirements, please contact the resort directly before booking to confirm their current policy.

Breakfast inclusion depends on your rate type — many rates listed on booking platforms are “Bed & Breakfast” (BB), meaning breakfast is included. Check your booking confirmation to confirm. The resort’s on-site restaurant serves Thai and international cuisine. The Ao Nang promenade nearby also offers a wide variety of restaurants, cafés, and street food options.